Crap rental experience and charged £200 without notice

Car has already had little damage before our picking-up. After dropping-off they said we did that damages. But we didn’t do anythings. That was bad.

What I didn't expect was to find that I had been charged nearly 300 euros for additional insurance I wasn't offered and I didnt want. I feel totally betrayed by goldcar and I won't be using them in the future. Their actions amount to fraud.

Booking was as expected

Just a bit slow at check in...............

All good no complaints

The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.

Good, easy to use.

I was given the information that they “cannot” accept the third party insurance which it was surprising me because since I rented cars worldwide I never got this policy before. Actually I know they tried to sell me the insurance. When I insisted not to buy further insurance, they told me then they cannot let me rent the car. WTF!!! And it made me pay for 150 EURO more. Insane!

Great price. Good options.