We had to take a bus to pick up the car and were told to call to make a reservation, but no one answered the phone, so we had to get help from Beijing customer service. There was only one staff member at the car pickup location, and we waited a long time. Our three-day rental cost only 750 RMB, but insurance under 1800 EUR cost 93 EUR per day, almost the same as the total rental amount. Three days' insurance cost three times the total rental amount. It took nearly an hour to connect and wait for the bus, and another hour to pick up the car. By the time we could drive, it was almost dark. Driving on the right side, which we were not used to, made the journey quite dangerous.

Counter staff helpful but took a while for form filling

Did not use the price protector

Tried calling 3 times for pick up at airport, each time no answer. I had to rent a car from a different agency after pre-paying Easirent.

Never ever again ... over two hours for the pick up process ... ridiculous

A complete fraud and disaster.