No issues with the on-site process

Deceptive practices and disrespecting customer preferences

The staff were very professional. We took some time to find the parking lot because our English isn't very good. Both picking up and returning the car were very quick.

Hertz's service is quite good, the car was very new, and when one of our group's cars had an issue, they promptly replaced it

The rental company required a full tank upon return, so I found a gas station at Amsterdam Airport and filled up. It was less than 1 kilometer to the drop-off point. The attendant quickly processed the return, and since I was in a hurry to catch my flight, I didn't scrutinize the bill. It wasn't until I was on the plane that I noticed a 79-euro fuel charge on the bill. Back home, it took countless phone calls to find the right person. They requested a receipt for the fuel, which luckily I hadn't thrown away, so I emailed a photo of it. I thought the issue was resolved, but then I received an email saying that their records showed they added 7.5 liters of fuel at 2.99 euros per liter plus a 12-euro service fee, so they could only refund 44 euros. Upon reflection, I realized this didn't add up. If there’s a post-return fuel check process, then charging 79 euros at the time of billing wasn't a mistake but an intentional overcharge. Furthermore, if it's 2.99 euros per liter plus a 12-euro fee, 79 euros would only cover about 30 liters. This pricing method is clearly misleading. If I returned the car empty, would they end up losing money?