Fast pick-up, additional fees

Great experience, the car was in excellent condition and very new.

There were two staff members at the pickup location, but one lady processed everything very slowly. I arrived at Brisbane Domestic Airport at 8 AM and had a 9 AM car pickup reservation. However, the wait time (waiting for the two customers ahead of me) and my own processing took a total of 50 minutes. I didn't get the car until 9:50 AM. Aside from the slow pickup process and the difficulty in finding the drop-off lane, everything else was great. There's no upselling, the car was in good condition, and the staff was diligent and responsible.

When I picked up the car, I accidentally left my passport at the store. I realized it after arriving at the hotel, but by the time I planned to return, the store had already closed. I decided to try my luck and rushed back to the store, only to find the staff member still waiting for me (about 15 minutes after closing time). I was genuinely grateful! He also thoughtfully reminded me of important driving precautions.

Very enthusiastic and thoughtful service.

Got the car very quickly. The vehicle was clean and in better condition than the one I rented in Melbourne last time.