Patience was Required with Dollar but they were the busiest Car Rental company at airport

The car could have done with a wash and the windows were quiet dirty

When 1st booked you had to use shuttle as terminal pick had a large supplement to pay, nearer the date found cars included terminal pick up with out the large supplement.

The counter staff was insistent on me getting the unlimited tolls plan even though I made it clear that I was going to use the car within a city only. It was a little annoying after a while. Besides the plan costs $125 which is abusively too much for almost any trip.

Am using well your year-long protection plan and IDP. Was a good choice to avoid much hassle.

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.

the lady at the counter at Avis was more worried about talking on the phone complaining about not getting her raise on her check then helping the customers at the counter

I was very happy with the price and vehicle for the length of time and being able to pick it up in Florida and return it to Ohio

Good choice of cars, easy to upgrade without seemingly being penalised. Some degree of up selling for toll pass and fuel but did not take this up. Have rented a few times with Dollar and they have always been very good with no problems.

Easy site to use, I needed to cancel and rebook my booking and this was very easy to do. WI'll use again.