GOLDCAR Lajes Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Ple......

L.Pontes

Portugal

Reviewed: Thu, Dec 19, 2024

About GOLDCAR: 4.0 /10

Já respondi "Além de me darem um carro que me pareceu inferior ao da imagem Ford Focus, o Citroën C3 entregue tinha +/- 80.000 km e tinha varias amolgadelas." Acrescento que o funcionário insistiu muito para fazer seguro quando já tinha um feito por vosso intermédio, alegando que vosso da Axa não era tão bom como o deles em termos de cobertura ,!

Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We sincerely apologize for any confusion caused by your purchase of insurance at the counter. It has come to our attention that you had already acquired AXA insurance through our website, rendering duplicate coverage unnecessary at the counter. To avoid any superfluous expenses, we kindly request that you present the AXA insurance letter when collecting the car to decline any additional protection. Should you require further as

GOLDCAR

Aerogare Civil Das Lajes(TER)

Terceira

Portugal

Economy | Ford Fiesta or similar

2-day rental

Relevant Reviews on GOLDCAR in Portugal

Portugal

7-day rental

Small SUV | Audi Q2 or similar

Reviewed: Mon, Jul 22, 2024

“Too much unpleasant surprises. Easy to find location and drop-off”

About GOLDCAR: 8.0 /10

After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.

About QEEQ: 10.0 /10

The person on the line was very helpful and patient.

J.Barratt

Portugal

8-day rental

Small SUV | Audi Q2 or similar

Reviewed: Tue, Sep 12, 2023

“Smoother and better than I expected. I will use both Qeeq and Goldcar again.”

About GOLDCAR: 9.0 /10

The car was ideal. A few dents, but to be expected. They did not try to sell excess insurance! This was a real bonus as I was expecting them to push us to buy excess, but they did not which was a real bonus. Staff were super friendly and helpful. I will use them again. The only downside was the droop off. We literally had to leave it by the side of the road outside the depot and drop the keys in a safe box. Not a problem really, but a little uncomfortable just leaving it in a public place. Otherwise, spot on.

About QEEQ: 8.0 /10

Very smooth process. No issues other than return instructions. As we were returning teh vehicle out of hours, we received an email from Qeeq saying to contact Goldcar about how to return the vehicle. I would have expected Qeeq to provide those instructions themselves. But that was the only downside. Otherwise, pretty good.