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Live chat Email us Service Code: 7249912122
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Wonderful

Reviewed: Tue, Dec 10, 2024
About Hertz: 9.0 /10
The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement
About QEEQ: 10.0 /10
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Medium SUV | Toyota Fortuner or similar

Relevant Reviews on Hertz in Philippines

Archer Broad

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Reviewed: Sun, Dec 22, 2024
About Hertz: 10.0 /10
Very satisfied! Pickup and drop-off services are provided!
About QEEQ: 10.0 /10

Tina Judd

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Reviewed: Thu, Oct 10, 2019
About Hertz: 2.0 /10
No one picked up upon arrival, and they didn't answer the phone either. I was left waiting by the roadside for an hour. Even worse, when I reached the counter, they said there was no order, which delayed my trip and took a long time!! Poor service!

Otto Bach

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Reviewed: Mon, Oct 11, 2021
About Hertz: 10.0 /10
It's acceptable
About QEEQ: 10.0 /10

Broderick Lambert

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Reviewed: Thu, May 9, 2019
About Hertz: 2.0 /10
Firstly, I scheduled a pickup at 6 AM but the staff didn't arrive until 8:30 AM, so I waited for 3 hours at the pickup location! Secondly, the system showed the drop-off point at Manila Airport Terminal 2, but it was actually at Terminal 1, causing us to circle around for nearly 2 hours. Hertz's phone line was unreachable, and no one answered from the rental company's customer service. Thirdly, when returning the car, the staff demanded extra fees for various reasons including parking fee, staff dinner fee, tips, etc., and tried to withhold the rental deposit.

Prima Maltz

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Reviewed: Mon, Feb 26, 2018
About Hertz: 2.0 /10
When I arrived at the car rental store at the airport, they told me there were no cars!

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