Hertz - Manila Airport T1 T2 T3 Information, Car Rental Instructions & Policies

The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.

The service was provided by a handsome guy, and the instructions were clear and satisfactory.

When I arrived at the car rental store at the airport, they told me there were no cars!

First, the address was wrong. When I called, they said many customers had been to the wrong location before, and it happened often. Then they mentioned the car was being delivered from Makati. Once I heard that, I knew it would take at least 3 hours to get the car (having worked in Manila before). I eventually gave up because it was extremely congested. By the time I got the car, all my plans would have to change.

Pretty good.

No cars were available when I arrived, and the booking was invalid.

My flight was slightly delayed, and with the queue at immigration, I arrived at the pickup point an hour later than planned. The staff told me that since I missed my pickup time, there were no cars available and I had to book another one at double the price. I called QEEQ customer service but couldn't resolve the issue. Eventually, the staff at the pickup point arranged a vehicle to take me to my hotel, but the fare was nine times higher than usual. A ride that usually costs 220 pesos ended up costing me 1900 pesos. It's outrageous! The Philippines is terrible for self-driving tours. Manila is full of traffic jams, chaotic traffic, and very few poorly managed parking lots. Luckily, I didn't rent a car this time. I'll never visit Manila again. During this 6-day trip, I bought a flight back after just two days because it's not a place worth staying.

Due to a delayed flight, I contacted the rental company to hold the car. They responded that the car would be held until midnight. I had booked for 4:00 PM, and when I arrived at the counter at 5:00 PM, they initially said they hadn't received my order. After some discussion, they found the order but said there were no cars available. The back-and-forth continued until 6:15 PM when they finally said there was a car, but that I would need to wait half an hour. In reality, I didn't get the car until 7:25 PM.

It's acceptable