Gran experiencia QEEQ

Thrifty is usually great but this time there was a shortage of staff at the pickup counter which created a long wait

Need to open self service or more people on desk waiting time very long

Good

The waiting time was a bit long. They don't support UnionPay cards and there is no Chinese service, but it's convenient in the airport. Entering driver information for first-time users took quite a long time, and they added many unnecessary items without my permission, which were removed after I pointed them out. Overall, the Hispanic staff were polite, but you still need to be careful yourself.

Vehicle was perfect for our needs

Great vehicle choice at a fantastic price

Booked Ford Fusion which was shown as full size car by easyrent. I am fully aware that it is not very common to get a specific model but Thrifty insisted that a Fusion is an intermediate car and tried to give me an alternative intermediate. Only after strong representations was I provided with a full size.

Perfectly ok other than having to be in a stressful situation to get what I had paid for after a nine hour flight and before a fairly long drive. Not sure what went wrong with the set up but could have done without the experience.