A straightforward process and a car that did what was needed

Only one hitch when I tried to extend the hire neither easy car nor apex wanted to take responsibility, however thanks to the manager in Auckland it was all sorted.

Found it I bit hard to locate office in Auckland as we were looking for EasyRentCars and couldn’t see that name anywhere or even the street number, so we weren’t sure if we were in the right place.

When I needed help booking the Interislander Ferry the staff were excellent. Ellie in Wellington especially so.

Upon initial booking I required to speak to a person. Found it disconcerting to speak to someone in Hong Kong when talking about New Zealand. They were not aware of the geography - places, areas etc. Wish I'd realise I was booking through an agent.

Easy and straightforward pick up and drop off, shuttle bus to and from airport is regular and quick

Easy to book and good have the price drop protector

Keen price for an older well used vehicle with lots of little nicks and superficial paint damage. Well serviced vehicle with good mechanicals for 120,000k, ran well for the extra 7,500k we put on it and with pretty good fuel consumption. Collection and drop off service efficient and friendly. No hard sell of additional extras. All in all a good car hire experience.

Booking was easy and the option to cancel was very useful when we decided the original selected car hire company had such poor reviews elsewhere that we would change to another.