Surprisingly clean and neat car with minimal hassle during pickup and return.

Before renting, I repeatedly asked whether I could return the car at T1, but never got a direct answer. When returning the car, I realized I had left my phone behind and asked the staff for help, but they were uncooperative and had a cold attitude, which made me suspicious. I won't choose Europcar in Malaysia again.

First, the location provided was unclear. Second, the service attitude was very poor.

The store procedures were very quick, there was no hard selling of insurance or other services. The Indian lady's service attitude was very good. The car inspection during pickup was thorough, but not as careful during return. They didn't provide Touch 'n Go or a phone holder. You can buy a highway card at the metro station.

I purchased full insurance, but the car rental company has not provided the relevant documents so far, causing delays in insurance claims after returning home.

Europcar do don’t have a counter at Langkawi airport. It’s a metre and greet service. This is fine if coming off a flight, but not (like us) who decide to rent half way through our stay and want to collect from the airport as it’s convenient when dropping off and flying out. A call to Europcar on the rental agreement, soon resolved the issue of them not having a desk at the airport.