次回も利用したい

Renting a car in the Philippines (Manila) is an extremely terrible experience. Avoid renting a car here at all costs. The city has some of the most corrupt police officers, chaotic traffic systems, countless two-wheeled and three-wheeled motorcycles darting everywhere, beggars at every intersection, and no clear reminder of the return point location. Everything here is very driver-unfriendly.

This was our first time renting a car and we were trapped. We didn't know we needed to buy full coverage insurance. We thought the included insurance was enough. In the end, we were charged 2000 for a scratch. They wouldn't even let us fix it ourselves, they just wanted the money.

The car pickup was not at the international airport. The rental company sent someone to pick us up, and we retrieved the car in the city center, which was inconsistent with the location described in the order. This wasted a lot of time.

The airport counter was quite basic, but felt better upon reaching the store. The staff were professional and wore uniforms. The only downside was the small and somewhat secluded location.

The staff of Europcar was very kind. I caused a traffic accident. Great accident. The car broke completely. I also got hurt. The staff kindly attended to everything, such as accompanying my hospital, responding to the hotel I was staying with, and helping to book tickets for airplanes at a later date. It is a wonderful staff. I am grateful.