The service was quite satisfactory, and they seem to trust their customers.

Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused. We aren't happy with the service provider. I request for a refund for the remaining 3 days.

It wasn’t clear that the name of the car company was Apex. This causes confusion and we missed our pickup. It wasn’t clear that a pickup was needed at all from the booking. This caused distress as it was pouring when we arrived and had an infant with us.

It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.

We had to call 3 times before someone would pick us up at the airport, although we were at the correct pick-up spot. In all, we lost close to 30 min.