It's acceptable.

It's okay.

The staff does not explain the charges in detail.

Hertz rental company employees are professional and provide detailed explanations of vehicle conditions, New Zealand road conditions, driving precautions, and car insurance. Due to being a large company, there are many people picking up cars, resulting in longer waiting times. The vehicle condition is average, with several minor scratches on the exterior. Make sure to record and confirm these with rental company staff when picking up the car.

The service at the airport location was average. Initially, the staff's English wasn't very fluent, and they seemed somewhat inattentive. However, the lady at the Picton location had a great attitude, was patient, and intentionally spoke slower in English. Kudos to her!