I found the service attitude to be quite good. They didn't push me to buy local insurance. The staff was enthusiastic and attentive. A very nice experience.

All fees were clearly stated, and the overall service was good.

Like: I like the fact that you kept your promise and reduced my rental cost when prices dropped. I liked the car and customer advisors efficiency.
Dislike: I would have like to hand the car back to your representative instead of dropping the key in a box. This removes any doubt about condition of it in return. Sat nav should be given as standard.