Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Michelle

Germany

Reviewed: Wed, May 1, 2024

About Hertz: 6.0 /10

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Tabitha Webster

Germany

1 days rental

Reviewed: Sat, Oct 26, 2019

About Hertz: 2.0 /10

Car replacement, additional insurance, and GPS service fees

Patrick

Germany

1 days rental

Reviewed: Sun, Nov 20, 2016

About Hertz: 10.0 /10

A big company is indeed different, the cars are very new and the service is good.

About QEEQ: 10.0 /10

Darlene Leopold

Germany

1 days rental

Reviewed: Wed, Aug 6, 2014

About Hertz: 4.0 /10

There are actually very few Viano models available from HERTZ. When we went to pick up the car, they didn't have any left. They said our luggage was too much and that vehicles of the same grade wouldn't suffice, suggesting we upgrade to a VITO116, and charged us an additional 400 yuan for the upgrade. In fact, we didn't see any other vehicles of the same grade as VIANO in the parking lot. The staff member (an old lady) didn't upgrade us for free but rather persuaded us to pay for the upgrade, which felt a bit dishonest.

About QEEQ: 8.0 /10