The service was very professional, staff were warm and attentive, and the procedures were efficient and convenient.

The pick-up and drop-off locations were easy to find, but the car's condition was poor. The car wasn't cleaned, and I rented it from Amsterdam Airport in the Netherlands, but it had an Italian license plate. Although the scratches on the car were noted in the documents, it still increased the risk of disputes. When returning the car, HERTZ initially refused to inspect it, claiming it was due to a different drop-off location and that their system couldn't find the record. After insisting on an inspection, they were able to locate the record and confirm it. When they asked why our car had an Italian license plate, we realized the car provided wasn't registered in the Netherlands. Only after we presented the rental agreement did they finally confirm everything.

The service was good, the process was quick. Originally booked a Ford Fiesta, but got a brand-new Fiat 500 instead, which I really liked!

When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.

Like: Staff was helpful and cooperative. No hassle.