After exiting immigration at San Jose Airport, there was a staff member holding a sign in the waiting area. Once they confirmed our names, they called a colleague to pick us up. The rental office is close to the airport, and the staff handling the paperwork and car inspection were great. You can add an extra driver to the booking; at first they weren’t very clear that the second driver needed extra insurance, so there was a bit of misunderstanding about that, but everything else was excellent. The staff at the return location were friendly, careful, and processed everything quickly, then drove us back to the airport. They gave us a Hyundai Tucson 4WD, which was much better than the car we originally booked. It was very new, clean, and a pleasure to drive.