Car was not cleaned before pickup. Booked a Hyundai Sonata or similar and received a Nissan Versa.

We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.

Need to be upfront with hidden fee's and required insurance.

The windshield was very dirty inside, I had to buy windex to clean it up to avoid reflection issue at night.

If it is going to operate out of a major airport, it needs to adjust it hours. No one answered the phone, and there was no shuttle to the business. I had to rent from another company at the airport.

Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.