Average, the store is quite shabby and requires a deposit of over 2000 USD.

Morocco is not suitable for self-driving; the police are too tricky.

The attitude wasn't good, that's one thing; I think I encountered a scam. Photos attached, two small damages, not even sure if they're caused by me. I didn't take photos of the car when I picked it up, so I'm at a disadvantage. When returning the car, the guy who spoke French wiped the dust off the front windshield with his hand and found a small dent. Also, the rims of three wheels were scratched. The deposit was directly charged as an expense! Now they say they will keep my entire deposit, over twenty thousand. Ridiculous, right? If Zuzuche doesn't resolve this issue, this platform is meaningless. I waited for more than two months for this result!

When returning the car at around 4 PM local time on October 4th, a male staff member, approximately 40 years old, attempted to extort money from me over a car wash issue at the office in the terminal. I was not informed about any specific car wash standards required upon return. The employee exhibited very poor attitude, demanding 1500 Dirhams. After I firmly refused to pay, he lowered the demand to 500 Dirhams, threatening to deduct 1500 Dirhams from my credit card deposit if I didn't comply. This was the same employee who enthusiastically sold me their comprehensive insurance at pick-up, claiming it included everything. However, during the extortion attempt, he denied his previous promises. When I requested his name for a complaint, he refused to provide his full name. This experience with Hertz was extremely negative due to this employee!

The reserved model was unavailable, and the in-store representative repeatedly assured us that we could switch at the next location. We spent time and effort to go to the next location, only to be told by a different representative that there was no such arrangement. My child used her limited English to request a car switch, but she was met with a cold and firm 'No'. The car rental company also attempted to change the car at another location, but they didn’t have an automatic transmission! We returned the car an hour late, and a male representative grumbled for a long time. It was a very unpleasant rental experience!