Overall it's okay. Picked up the car in the city, staff were in a hurry to leave at 5:30 PM, lacked patience to explain the car details and didn't check the car condition thoroughly. Returning the car at the airport went smoothly, but the return location is not at the airport, it's relatively far away.

I don't know why the rental price I was given didn't match my reservation and was three times higher. My original reservation was for 240 euros, but they quoted me over 670 euros twice. Finally, their manager came over and identified the problem, and they kept apologizing. They also tried to upsell us during the process. When returning the car, the same thing happened. They gave me a bill for 670 euros. What on earth! Are they crazy? The poor economy doesn't justify this. Passat, Passat.

We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!

Always book with Hertz. Other might be cheaper but the cars will be damaged and scratched and you will be worried that you will have to pay extra at the end. No issues when you're with a reputable company like Hertz

Staff were excellent they were extremely nice both in cork and Dublin

Very helpful and price couldn’t be beaten on any other site!