Rigid, strict, and lacking empathy.

The staff at the store was very kind and patient. Despite our poor English, she explained everything carefully and thoroughly. Much appreciated!

Excellent

It was good. There were some issues, but they were resolved promptly.

This is my second time renting a car at Munich Airport, and it was still very smooth. The customer service will ask if you need insurance. Since QEEQ covers through a domestic company, I didn't need it on site. Driving in Germany is very safe, and there aren't many cars. A great experience overall.