I booked a Ford Focus, but it wasn't available, so they gave me a small car, a Kia, instead. I prepaid for 35 days, returned the car two days early, but they didn't refund the money for those two days. Poor service.

Pretty standard

Extremely satisfied. They resolved our driving issues in real-time over the phone.

Manager at Hertz tried to fix a huge mixup that happened with my reservation,I ended up having to rent a van even though my reservation said I was going to get the 12 passenger transit..was there for a little over two hours trying to get things figured out but Dwight was able to make it work

There was one man working, a line of people out the door, and unhappy customers everywhere. The first car they put me in was completely unclean and stank terribly of cigarette smoke. I had to ask for a different car, as I am a singer. They said they only thing left was this crappy Kia that had not been cleaned and had no gas. Because I was in a hurry after waiting an hour, I had to take it. What a mess.....