The French guy, whose name seems to be Mafh, provided excellent service! He was very friendly, and the staff also kindly helped me switch the car's language from French to English.

Excellent, the actual car model was Fiat 600.

Satisfied

The initial car we got was a VW, but the tires were almost worn out. After reporting it, they switched it for a BENZ with good tires!

The agent kept forcing us to buy insurance, otherwise he would make it difficult for us to get the car. I told him I already had full insurance, but he didn't acknowledge it and forced us to buy insurance using documents in French, and made us sign. It took two extra hours before we got the car. This felt like fraudulent behavior. As it was our first time renting a car, we didn't know any better and had to comply to get the car. Later, we saw two extra charges on the bill: 212 euros and 265 euros, but we don't know what they were for.