I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

The provided car's trunk was too small with insufficient space. I wasn't allowed to upgrade even if I was willing to pay extra, and they claimed they had no other cars. The staff didn't make any effort to find a solution.

Great service attitude, the shuttle bus picked us up directly at the departure gate

店が移転している知らせがなく、電話も変わっていて探すのが大変だった。予約８時にしていたが、ずいぶん後に返却が９時というメールがきて飛行機の時間を変更し、飛行機キャンセル料二万円かかった。他のレンタカー会社は８時なのに

The staff is not fluent in English. Make communication is difficult but other matters is good.

Good