Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.

Couldn't rent a car, they didn't recognize the international driver's license from the rental company! It was a disaster.

Quite patient, there were two staff members, and the queue time was not long.

Although there were few staff and I had to wait in line for an hour, the female employee was very patient.