Very good

The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.

Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

Esquecemos uma bolsa de tommy Hilfer azul no carro comsegue nos ajudar a receber de volta?

Like: Staff was helpful and cooperative. No hassle.