Great car, but confusing and disrespectful service at pick up

United Kingdom

Reviewed: Tue, Jun 18, 2019

About GREEN MOTION: 7.7 /10

Our experience at pick up was horrible. There were 4-5 other costumers present when we were, and all of them were angry and engaged in arguements with the counter staff. The terms and conditions misled me: I didn’t realise I needed a passport in addition to drivers licence photo card in order to collect the car. They let me have it anyway for an additional £300! I was tired and just went with it...

About QEEQ: 8.0 /10

Compact | Hyundai i30 or similar

1 days rental

Relevant Reviews on GREEN MOTION in United Kingdom

Dorothy Hansom

United Kingdom

1 days rental

GREEN MOTION

Edinburgh Airport(EDI)

Edinburgh

United Kingdom

Reviewed: Sun, Feb 25, 2018

About GREEN MOTION: 10.0 /10

The rental company staff were very friendly. Despite the long delay caused by issues with the QEEQ platform, they were patient and continuously assisted us in resolving the matter.

D.Fagelson

United Kingdom

5-day rental

Standard | Volkswagen Passat or similar

GREEN MOTION

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Thu, Dec 1, 2022

About GREEN MOTION: 8.0 /10

The car I received exceeded my expectations. I was very happy with it. However the car collection took a very long time. We lost a large part of our day especially because the shuttle bus took an hour to arrive and then made lots of stops before we arrived at Green Motion. There was hardly any fuel in the car so I had to quickly find a gas station to avoid breaking down.

About QEEQ: 8.0 /10

Qeeq were efficient with our booking but the car rental company was not near the airport and the shuttle bus took ages to arrive at Green Motion.