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Live chat Email us Service Code: 6583890359
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Great car, but confusing and disrespectful service at pick up

Reviewed: Tue, Jun 18, 2019
About GREEN MOTION: 7.7 /10
Our experience at pick up was horrible. There were 4-5 other costumers present when we were, and all of them were angry and engaged in arguements with the counter staff. The terms and conditions misled me: I didn’t realise I needed a passport in addition to drivers licence photo card in order to collect the car. They let me have it anyway for an additional £300! I was tired and just went with it...
About QEEQ: 8.0 /10
Compact | Hyundai i30 or similar

Relevant Reviews on GREEN MOTION in United Kingdom

Bsmah1978

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Intermediate | BMW 1 Series Guaranteed model
Reviewed: Thu, Jul 18, 2024
“I was forced to take an alternative vehicle because the vehicle was not available in avery cheap car”
About GREEN MOTION: 2.0 /10
A new non-refundable insurance amount of 300 was requested for the vehicle, informing them that I had chosen insurance when pre-booking. I was forced to take an alternative vehicle because the vehicle was not available in a very cheap car, and it had several collisions. the police caused me psychological harm. I was stopped to find out why the car was damaged.

Frederica Anne

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Reviewed: Tue, Dec 17, 2013
About GREEN MOTION: 10.0 /10
The service was good. Although it's not far from Heathrow Airport, the taxi cost was over £12 and we had to pay for it ourselves.
About QEEQ: 10.0 /10

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Compact | Volvo V40 or similar
Reviewed: Thu, Aug 29, 2019
“Average”
About GREEN MOTION: 5.3 /10
Car condition is good, no complaints, but staff are really rude and have very terrbile attitude to customers.

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Commercial Van | Ford Transit 3 Seats or similar
Reviewed: Wed, Jul 10, 2019
“Long waiting time, no prior pre-scratch mentioning need to do self-check and remind staff”
About GREEN MOTION: 8.0 /10
Heathrow branch need improvement on serving customer due to long waiting time when pick up the car most of the time.

C.Egan

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Compact | Volkswagen Golf or similar
Reviewed: Mon, Jun 3, 2019
About GREEN MOTION: 5.3 /10
The car was a Honda jazz which isn’t really like a Volkswagen Golf to drive, it seemed much less good quality. The service on the desk was slow, rude and uninterested in customer service. The man then took over 45 minutes to collect the car as it had to be washed or wasn’t ready but we weren’t told, we were just left waiting in a car park for over 30 minutes
About QEEQ: 8.0 /10

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