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Worst rental experience of my life!

Reviewed: Tue, Jun 18, 2019
About FOX RENT A CAR: 6.0 /10
Fox only had three employees checking people in and it took over an hour to get my rental. The 2017 Dodge Grand Caravans outside appearance was bad with dents, scratches and other damage. The 24 hour roadside assistance and Fox customer service suck. On my last day of vacation, the van broke down. It took over an hour of continuous calling to talk to a representative to get a tow. It took even longer to get a tow truck. I was stuck with my wife and two young children in a not so good area of town where prostitutes and drug addicts were hanging out, but Fox and the 24 hour roadside assistance people acted like they could care less. My family spent over 3 hours before a tow truck came. The final insult was Fox charged me $7.99 per gallon for gas for a total of $99.88 when the van was towed back because it had 3/8 tank of gas. I could go on, but will finish my comments now.
About QEEQ: 10.0 /10
Easyrentcars.com was very easy to book the rental.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on FOX RENT A CAR ORLANDO AIRPORT

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Medium SUV | Kia Sportage or similar
Reviewed: Fri, May 3, 2019
“Nice car shame about the hidden extras charged by Fox”
About FOX RENT A CAR: 5.7 /10
Nice car service was ok but I didn’t realise third party insurance wasn’t included in the rental price & loads of hidden extras were charged wouldn’t recommend using them again. Should’ve known better but after a long haul flight it’s easy to get stung big time !!
About QEEQ: 9.0 /10

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Apr 25, 2019
“Hassle-free”
About FOX RENT A CAR: 9.0 /10
The car and service @ Fox met our expectations. The agent tried to pressure us to sell us the Pass for the Florida tolls; she even said that there are tolls that do not accept any other form of payment. We found this to be untrue in our experience driving through a lot of tolls. We did not find the online extension of our rental user-friendly. It locks the fees and you can't opt-out. We tried calling and the wait times were excessive. All of this can be improved.
About QEEQ: 10.0 /10

B.McLernon

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Apr 4, 2019
About FOX RENT A CAR: 7.0 /10
Took about an hr to shuttle back to the airport, only one shuttle running
About QEEQ: 8.0 /10

View more >
Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, Feb 27, 2019
About FOX RENT A CAR: 5.7 /10
They charge addittional insurance + Taxes and surcharges. Total paid $570.00 instead of $385.00, totally unespected.

View more >
Premium | Chrysler 300 or similar
Reviewed: Tue, Feb 19, 2019
About FOX RENT A CAR: 6.7 /10
On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.

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