Trusted big company

Reputable brand, large car selection, fast service, relatively simple procedures

Picked up the car at Miami Airport. The signage was very clear, directing us all the way to the rental center. The queue was a bit long, but we got a really good car that easily fit 5 pieces of luggage. Returned the car at Orlando Airport. After inspection, the staff even drove us to the terminal entrance for our airline, which was very considerate. Hertz offers great service and well-maintained vehicles!

Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.

Make it clear that passenger count includes driver on the larger vans.