Hertz CATANIA AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Isaac Wallis

Italy

Reviewed: Fri, Jan 24, 2020

About Hertz: 2.0 /10

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

1 days rental

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