After arriving at the airport, I waited for three hours before the car was delivered. Contacting the staff only resulted in responses like 'it will be there soon' or 'just five more minutes'.

The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.

No rating because I didn't even use their car.

The company staff didn't speak English, making communication very difficult. Also, their phone couldn't be reached, and I spent 2 hours looking for them at the airport.

Great ground service

I called a few days before and spoke to an advisor who was absolutely amazing, I could not be more pleased with the level of service she provided me.