Poor English, lots of issues

They gave us an old model Civic and refused to change it, saying we could file a complaint. Very bad service.

The rental company didn't send me a confirmation email, which delayed me by over half an hour when picking up the car! The key point is I was rushing to catch a flight! Arrived to return the car close to 2 PM; my flight was at 3:15 PM. They delayed me for over half an hour, causing me to run with 40 kg of luggage to check-in. Didn't even have time for a tax refund, losing me some money.

Good and reliable. I was a little late returning the car and they did not charge extra. A goodwill that is welcomed and for me to be a repeated customer.

Not much to say, not a single problem with the car. Great experience! The only difficulty we went trough was the language. Sometimes it was difficult to understand each other during the pick-up process