Pre-pickup communication was good; during pickup, they explained patiently and verified the order; during return, it was timely and efficient

24-hour service, waited even late at night, very convenient.

Satisfied, picked up the car right upon arrival.

Terrible experience! The car was not delivered on time as scheduled, and we had to wait for nearly an hour with our 8-month-old baby. The staff's broken Chinese was not the service we needed. When we finally got the car, the pre-booked baby seat wasn't installed, and it took a long time to get it set up. Additionally, the rental deposit we were asked to pay has still not been refunded after more than two months!

Car provided is quite new and in good condition. Much better than expectation