Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!

Auto normal, costo arriba de lo esperado, me entregaron el auto con 3/4 de gasolina pero al retorno muy amables me hicieron ajuste, la atención de la Srita Karina Muñoz de primer nivel mi reconocimiento para ella.

Buen proceso de atención, seguimiento a la reserva

The persons working in hertz was very unpleasant !!!

The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.

Rented a minivan, paid for a mini van, got a subcompact for 7 people. Atrocious.