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Reviewed: Sun, Jun 28, 2020
About Hertz: 6.0 /10
It was okay. The staff at the front desk were a bit strange. I had already purchased the highest level of insurance on the platform, but when I got there, they asked if I wanted to add even more insurance. For safety reasons, I agreed to buy their highest level, which cost an extra 40 AUD. They also asked if I wanted to pay 19 AUD for a benefit that covers tunnel and highway tolls, claiming that the cost of a single trip through a tunnel or on a highway would normally be over 30 AUD, so this would be a good deal. I declined, saying I could use Google to avoid those routes. After that, the staff stopped talking and their attitude became cold. How can they serve customers like this?

Relevant Reviews on Hertz SYDNEY DT

Hardy Malachi

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Reviewed: Thu, Sep 5, 2019
About Hertz: 10.0 /10
Friendly and efficient service
About QEEQ: 10.0 /10

Zachary Congreve

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Reviewed: Sun, Aug 25, 2019
About Hertz: 8.0 /10
Test the navigation before starting the trip

Werner Bloomer

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Reviewed: Tue, Oct 10, 2017
About Hertz: 2.0 /10
When picking up the car, we noticed a lot of scratches and dents that were not recorded on the check-in sheet. We asked the staff to note down four spots, but they missed one. When we returned the car at the airport, they insisted it was our fault and made us go to the counter for processing. We were in a rush to catch our flight, which made it extremely inconvenient. Such tricks!

Harry Dorothy

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Reviewed: Sun, Jul 23, 2017
About Hertz: 2.0 /10
Returning the car in Adelaide city center was a nightmare! I went there four times in two days and still couldn't return the car successfully. It disrupted my plans for a whole day and cost me nearly 100 AUD in parking and transportation fees!

Guy Lyly

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Reviewed: Fri, Jul 11, 2014
About Hertz: 8.0 /10
After all, it is a big company with standardized operations and impeccable service. There was a small incident when returning the car; the staff mixed up the order, causing a false alarm. Fortunately, the mistake was found and corrected in time. I rented the car for 4 days, covering approximately 1400 kilometers. Due to the inability to obtain toll and fine information in a timely manner, a pre-authorization of 940 AUD was placed for possible charges. This is understandable, but given today's advanced information technology, I think this could be improved.
About QEEQ: 10.0 /10

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