The staff were lazy and had a terrible attitude! The most outrageous thing is that we found out they charged us extra after we returned home!!! This has never happened in all our previous rentals!

Very good

Their office in Phuket is inside of arrival where I can't access so I had to ask security to call the staff to come out that made me waiting for more than 30 min. Also, the office is located at domestic airport that I had to walk there from international to domestic terminal with my luggage.

So far so good.

The counter is at domestic terminal, a bit inconvenient to pick up the car if you arrived at international terminal.

Excellent service, 5 stars given!

Counter staff were not sure of the insurance cover chosen by the customer, this occurred with myself and the customer being served next to me.