When changing cars, they insisted there were scratches on the underside of the front bumper, but we didn't experience any collisions, so how could there be scratches? They asked us to provide videos or photos from the car pickup, but we had checked the car's exterior thoroughly at the time and didn’t think to examine the underside. We trusted the rental company, so we didn’t inspect that closely.

They promote the comprehensive insurance at the store but it's not mandatory, and the car pickup process was very quick.

When picking up the car, the rental company said we could upgrade to a Toyota model with a larger trunk and better performance for an additional €50. We insisted on the original model from the order, but after some back-and-forth, they claimed the original model was faulty and offered a free upgrade. However, when we got the car, its condition was very poor and the trunk was much smaller. Since we were in a rush, we took it anyway.

Excellent - but they tried harder than other companies to upsell me.

The car was very good, clean and spacious. The only thing is that the tank wasn't full at my collection, as shown in the photo. From my experience, it could have been a more than 50km drive from full tank. Hope they will check it out next time before giving the car to customers.