Very satisfied, excellent service.

There was a bit of a queue at the counter, but they had four counters open. The guy who helped me was very nice, didn't try to upsell, and explained everything clearly. Just had to wait a bit long for the vehicle, about 20 minutes.

Our car was very new, but during the drive, a message appeared saying the oil needed to be changed, which delayed us by a whole day! Since it was a one-way rental, our complaint wasn't addressed at the drop-off location! After returning to our country, we wrote a complaint to DOLLAR's customer service asking for compensation, but we have not received any response yet! Poor service attitude!

Overall, I was fairly satisfied. Although I had already purchased full insurance online, I was still persuaded to buy an additional $89.09 insurance at the counter. Despite having a Mandarin-speaking staff member explain the types of insurance, I still didn't fully understand the various terms and ended up signing without much clarity. When picking up the car, the staff initially didn't accompany us to the vehicle. Only after pointing out some scratches did they come over and document them. Additionally, it took some communication to understand that American cars do not come standard with a triangle or fire extinguisher. Returning the car, however, was very quick and easy; I just handed over the keys after turning off the engine, and there was no reinspection for scratches. I assume this is because the insurance likely covers any issues.

There are many branches, making both pick-up and drop-off quite convenient. The value for money is good.