I did some research on Italian car rental companies via Xiaohongshu and noticed various strategies they employ. It's recommended to purchase full insurance through the platform, as it's more cost-effective compared to buying it directly from the rental company. When returning the car, make sure the interior is kept clean to avoid risks. The shuttle driver from the rental company was nice and helped with luggage. The service was relatively fast, although the car provided was not the model I originally booked, but it was sufficient for use.

The staff aggressively pushed for additional models and insurance during pickup, and unfairly charged 380 euros during return.

The staff had a very good attitude. They tried to sell additional insurance, but when we explained that we already had insurance, they didn't push further or charge extra. Everything was as stated in the contract, and the car was in much better condition than expected – clean and comfortable.

Overall good experience

Smooth interaction

Busy with customer care.