An unbearable car rental experience, never encountered such aggressive insurance sales before. Despite repeatedly expressing that we didn't need it, they continued with a deadpan expression. When returning the car, they examined it with a magnifying glass (we didn't buy their insurance). If you rent a car from this company, be sure to take photos when picking up the car. Also, the staff rudely threw the keys on the table towards me and just pointed in the direction of the car without any courtesy. To make matters worse, as soon as we started the car, the tire pressure warning and reverse radar malfunction lights were on (strongly suspecting they were deliberately disabled because we didn't buy insurance). We've rented cars in over a dozen countries, and this is the first time we seriously leave a negative review! This car rental company feels unprofessional, with poor service attitude at every stage, and very petty. It was past 10 PM on the day of rental, so we had no choice but to reluctantly take the car!

Satisfactory

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.

The car was new.It was absolutely clean and perfect for 6 passengers and luggage. The staff at the airport and pick up and drop off were efficient and quick.

The QEEQ site is excellent.It was very easy to book my car.

Car was not full of fuel despite us being told the policy car is full return full on your return. Skeleton staff due to low season so had to wait a while to be served

Competitive price and reasonable car