Very satisfied

Excellent 24-hour service

The staff were very nice, and there was always someone who could speak Chinese. However, there was an issue, as I booked a Nissan but was given a worn-out Toyota Vios with over 70,000 km on it. After a strong protest, I had to return to the airport the next day to change the car. The rental company insisted they were the same class, even though they clearly charge different prices. They refused to address the problem afterwards, likely due to management issues with a small company mentality; the owner might be Chinese. Ground staff services were decent.

There's a pickup point in the parking lot

excellent car and conditions, but lack of understanding with the staff because of their poor english level. I'm still waiting for the return of my bond for the car, i couldn't even understand if they thought the car was in good conditions at the drop-off