We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way. When asked when the ordered car could be available they said in a month. Probably to just get rid of us.

Excellent

Even we have the full insurance coverage bought along with the booking, we have to pay the claim for the damage on the front wind shield glass. It was damage was caused by an unknown foreign object hitting on the top right corner of the front glass wind shield. The vehicle was a bit "old", with a lot of minor scratches all over the car body when we did the pick-up inspection.

Each to use web access. The reply for the inquiry on how to proceed with the car insurance claim was prompt.

Counter staff could speak some english which was useful

The photo of the car to be rented was a different model but all is fine

Staff were nice but the car was very dirty you can see stain everywhere which it can easily remove by wet tissue. So I suggested them to clean before releasing to next customer. Pick up are for international flights may confuse to customer as we’re not sure that we get/the right direction to pick up the car.