It’s ok

Very good.

At the Europcar reception desk, they refuse to give the prepaid car, because it was made from another office. I have to wait more than one hour without answer what happened. It was too inconvenient for me.

After an hour waiting, I decided to cancel my reservation. I made new qeeq reservation from sixt company.

I ordered medium SUV. But they gave me one of the smallest SUV I've ever seen. Mercedes GLA. By the measurement it's like Opel Mokka. It's ok only for two parents with two children. They told me that it's the category I have ordered. I asked about something medium and they told that they don't have. They offered me to take Mercedes B or Skoda Oktavia, but it's far from medium SUV that I ordered. They made my trip awful. 3 persons on the backseat is the guarantee of bad trip in GLA. It was the last time of using Europcar.

All good but had to pay 1 day rental because picked car up 1.5 hours earlier than we had thought

The service exceeded our expectation. Nice and clean car, helpful staff.

Very smooth and hassle free booking at the mobile app. The insurance provided was comprehensive, though never claimed.