Efficient

The staff had a good attitude, but the service was slightly slow.

We chose Hertz because we used it in the USA and had good experiences. This time, we booked a Renault. Initially, the staff said that since we didn’t provide our flight number, the car was still in the garage and suggested we take another car from the lot for an additional fee. We decided to wait for our booked Renault, which we had already fully paid for. The wait was not long, and the car was nearly new, diesel-powered, with good performance. Returning the car at the airport was very convenient with no delays. Highly recommended.

The service in general was okay, but they didn't provide the model we originally booked. The substitute model was much uglier, or we would have to pay extra for an upgrade.

There are too many people renting cars, and the waiting time is too long.