The staff are fluent in English, but they won't assist with any issues outside their responsibilities. Overall, they are still very friendly.

Upgraded to an eight-seater diesel automatic. Spacious, comfortable, and powerful.

Car rental in the city has specific office hours; going early is not useful. However, there aren't many people, so you basically don't have to wait in line. The staff there are also quite nice.

They open at 8 AM, but the store next door opens at 7:30 AM. We had to wait for them to open.

I found the store using Google Maps. The store is small, and the staff is polite. There were no other customers. A single credit card wasn't enough for the deposit, which was calculated in US dollars. I had to pay the rental fee upfront in euros, making the rental cost higher than the booking price due to current exchange rates. The return process was quick; after checking the car, I was free to go. No paperwork was issued. The car was in good condition and relatively new.