It's okay.

The service attitude was good, and the car condition was also nice, but there was a discrepancy in the border crossing fee. The email mentioned a fee of 20 euros for entering the Eastern European country Czech Republic, but the counter charged 50 euros upon pickup. Other than that, everything was good and cost-effective. Overall, I was quite satisfied with this rental, and the upgraded vehicle at the counter was also very good. I will choose them again next time.

I arrived in Munich at 5:30 AM and followed the signs to the car rental company. However, I learned they don't open until 6 AM. After they opened, I was ready to pick up the car, but the staff apologized and said they couldn't find the keys at the moment, so I had to wait. I had reserved an automatic car, but the rental staff asked if I could drive a manual and upgraded me to a BMW 116i. Since I had a meeting at 9 AM, I opted for the manual. Overall, the car was in great condition and it was very good.

Mediocre service. When returning the car, I couldn't find the entrance and sought their help, but they were of no assistance.

Helpful staff