The service was good, no queues, and the process was quite timely.

The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.

Solid car, with quality AA service offering. Ran well and was clean and tidy. Van service pickup was easy, but because 3 renters in van, we then repeated a lot of information 1 by 1 at desk. Could fill this in online or on way to yard. Put a bigger sign on Rd to find for dropoff

Easy, good service

Picking up was a total mess, there were only 6 groups but took over 1 hour to process all of their paperwork. Overall the price was good but the car was a 2008 model with dents and scratched paint. We were worried it would break down driving through the mountains.

I hired the car based on "Model Gauranteed". The Prius in the picture was completely different to the car we received. Ours was an old model with a bumper falling off and marks all over it. My struggle is, we get charged a $2000 excess on crash damage. With the marks on the car why were they not repaired using the excess people would have had to pay for the damage. Why does the car still appear in poor condition?