Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Brady Eugene

Germany

Reviewed: Mon, Jul 2, 2018

About Hertz: 4.0 /10

The service attitude is pretty good, but the wait time is still over twenty minutes. Additionally, they couldn't provide the booked car category. We booked a luxury sedan, but they could only provide an economy car. After more than an hour of communication, the rental company finally provided a Mercedes convertible, but there were three of us and the luggage couldn't fit. We ended up accepting a Ford Edge.

Compact | Hyundai i30 or similar

7-day rental

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Josephine Chaucer

Germany

1 days rental

Reviewed: Wed, May 1, 2024

About Hertz: 6.0 /10

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.

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Isabel Grace

Germany

1 days rental

Reviewed: Mon, Jun 3, 2019

About Hertz: 8.0 /10

Standardized service

Laurel Ellis

Germany

1 days rental

Reviewed: Sun, Apr 14, 2019

About Hertz: 10.0 /10

Great service!

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Erin Cissie

Germany

1 days rental

Reviewed: Wed, Aug 17, 2016

About Hertz: 8.0 /10

Picking up the car is very convenient, but there might be a queue. During the peak summer season, the counters are a bit few, and self-service pick-up is not available.

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