The Hertz service in Avignon was extremely poor. A middle-aged Caucasian woman was very discriminatory towards Chinese customers, spoke in a very impatient and rude manner. Since we purchased full insurance, they gave us a car with scratched paint and refused to replace it when we asked. They kept pushing us to upgrade by paying extra, and the car provided was much smaller than the Renault model we originally booked. Overall, highly not recommended.

There was no queue, but the African American lady took a bit of time.

Extremely efficient, the car was ready and we got everything done in minutes. My friends who booked an expensive car through their French friends thought this was even better.

They close at 10 PM, and there is a Carrefour nearby with a gas station. The service attitude was quite good. I booked a Renault SUV, but they upgraded me to a Land Rover SUV for free.

The store is right next to the station, easy to find, and open until 10 PM.