Very good

I was given a different car, not a Toyota, but a Suzuki that felt like a tractor. Disgusting.

Hertz and QEEQ did not coordinate well! QEEQ's pickup form did not allow me to get the car. After spending two and a half hours, Hertz saw we had elderly and children, so they gave us a car first and then coordinated with QEEQ. However, the car they gave us was not the Toyota I rented. Overall, very unsatisfied.

Reputable car rental company, very organized

When picking up the car, there was no detailed explanation about extra charges for returning the car late. Additionally, there was no SMS reminder about the return time or late fees. My earphones were left in the car, and there was no notification about it. While returning the car, we were frequently urged to go to the airport to pay for the overtime, which caused our personal items to be left in the car. My Apple earphones were in a small box in the car, but no one contacted me by phone or SMS, and I haven't heard anything even after returning home. I strongly demand compensation for the loss!!!